Frequently Asked Questions (FAQ)

Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery across all governorates in Jordan.

How long does shipping take?
Orders are processed within 24 hours of confirmation. Delivery typically takes 1 to 3 business days, depending on your location/governorate.

Are all products covered by a warranty?
No, warranty applies exclusively to our stainless steel products and does not cover plated jewelry.

How can I tell if a product is made of stainless steel?
The material type is clearly specified in the product description. All of our jewelry is made from high-quality stainless steel, except for the Italian Jewelry collection, which is made from other materials.

Can I return or exchange a product?
No, in accordance with our store policy, returns and exchanges are not accepted. To ensure your complete satisfaction, we provide an inspection-upon-delivery service so you can review your order before accepting it. If you need any assistance, please contact us as soon as possible.

Can I inspect my order before paying?
Yes! We offer an inspection-upon-delivery service so you can examine your items and ensure they meet all your expectations before making the payment.

Are the accessories suitable for daily wear?
Yes, our stainless steel products are designed for everyday wear. They feature high durability and resistance to tarnishing when cared for properly.

Do the actual products match the photos?
Yes, we use real photos of our products. Please note that minor color variations may occur due to photography lighting or screen display settings.

How can I contact customer support?
You can easily reach us through our official social media pages or via the Contact Us page on our website.